Frequently Asked Questions
All your questions answered in one place at 90iji
From opening an account to making a withdrawal — find detailed and straightforward answers to the most frequently asked questions about 90iji right here.
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90iji is a reliable online betting and casino platform for players in Bangladesh. From becoming a new member to claiming bonuses, VIP benefits, depositing and withdrawing money, and customer service — you may have questions about any of these topics. On this page, we have organised answers to all those questions into four categories so you can quickly and easily find what you are looking for. If you cannot find the answer to a question here, contact us via 24/7 live chat or email.
Member Account
Opening an account at 90iji is very straightforward. Go to the 90iji Login page and fill out the registration form — sign up with your mobile number or email, set a strong password, and agree to the age verification terms. Please note that this platform is for users aged 21 and above only. Once registration is complete, you can start playing right away and claim your welcome bonus.
You can easily log in from any device or browser by going to the 90iji Login page and entering your registered mobile number or email along with your password. The first time you log in on a new device, there may be a verification step — enter the OTP code sent to your phone. After that, you can use your account securely on that device.
If you have trouble logging in, first make sure you are entering the correct mobile number or email and password. If you have forgotten your password, use the "Forgot Password?" option — an OTP will be sent to your phone or email. If the problem continues, contact our 24/7 live chat support. Clearing your cache or cookies and trying again often resolves the issue.
Yes, 90iji recommends following certain rules to keep your account secure. Your username should be a combination of English letters and numbers and should not be shared with others. Your password should be at least 8 characters long — mixing uppercase letters, lowercase letters, numbers, and special characters significantly increases security. Never use easily guessable passwords (such as 123456).
No, only one account per person is allowed. If a single person has multiple accounts, they may be cancelled and any associated bonuses or winnings may be forfeited. If you no longer have access to an old account, contact the support team directly instead of opening a new one — they will assist you.
VIP Program
The 90iji VIP program has three levels in total — Bronze, Silver, and Gold. At the Bronze level, the weekly cashback is up to 0.4%; at the Silver level, up to 0.8%; and at the Gold level, up to 1.2%. Moving to a higher level brings more benefits and makes your experience on the platform even more rewarding.
The more you play and stay active on the platform, the faster you can move up to a higher level. Regular betting activity increases your VIP progress. To advance from Bronze to Silver and from Silver to Gold, you need to maintain a certain activity level. You can see your current position and the target for the next level from your account dashboard.
Reaching a VIP level unlocks a number of special benefits. These include weekly cashback, priority customer service, access to exclusive promotions, and higher withdrawal limits. Gold members receive the most benefits — weekly cashback of up to 1.2% and personalised offers that further enhance their playing experience.
The weekly cashback is a system that returns a set portion of your net losses for that week. At the end of each week, cashback is calculated based on your VIP level — up to 0.4% for Bronze, up to 0.8% for Silver, and up to 1.2% for Gold. The amount is added directly to your account and can be used for betting again.
Customer Support
Having certain information on hand before contacting the support team helps resolve issues faster. Keep ready your registered mobile number or email, your account username, the transaction ID (if the issue is payment-related), and a brief description of the problem. Screenshots help even more — they make it easier to identify the issue.
The 90iji customer support team is active seven days a week, 24 hours a day — according to Bangladesh Standard Time (BST, UTC+6). Support remains available on Eid, Puja, and all other public holidays, because we know that players can run into issues at any time. So no matter what time of day or night you face a problem, the support team is always ready.
90iji offers two direct contact channels. First, live chat on the website — which provides instant assistance. Second, by email — writing to [email protected] will get you a detailed response from the support team. For complex matters or anything involving documentation, email is more convenient since you can attach screenshots.
Yes, the 90iji support team provides assistance in both Bengali and English. With Bangladeshi players in mind, our team gives the highest priority to communication in Bengali. So if you describe your problem in Bengali, that is the easiest and fastest path to a solution.
If your account has been suspended or locked, immediately send an email to [email protected] or contact us via live chat. Provide your account details, registered number, and the nature of the problem. The support team will review the situation and take prompt action. The account recovery process is completely secure and handled with full confidentiality.
How to Deposit Money
90iji supports the most popular payment methods in Bangladesh. You can deposit directly from your mobile using bKash, Nagad, Rocket, and Upay. Deposits via bank transfer are also accepted — from major Bangladeshi banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank. The minimum deposit amount is ৳200 for all methods.
Depositing with bKash is very easy. First, log in to your 90iji account and go to the "Deposit" section. Choose bKash as the payment method and enter the deposit amount (minimum ৳200). Send the payment from your bKash app to the bKash number shown, then enter the transaction ID in the designated field. The money will be added to your account within a few minutes.
The minimum deposit amount at 90iji is ৳200 for all payment methods. Whether it is bKash, Nagad, Rocket, Upay, or bank transfer, this limit stays the same. You can start with a small amount to try out the platform and increase it once you feel comfortable.
Yes, Nagad is one of the supported payment methods at 90iji. The process is the same as bKash — log in, select Nagad in the "Deposit" section, set the amount, and send the payment from your app to the Nagad number shown. After the payment is complete, submit the transaction reference number. The balance is usually updated within a few minutes.
The deposit process usually completes within a few minutes. If the balance has not increased after 15–20 minutes, first confirm in your mobile banking app that the transaction was successful. Then contact live chat or [email protected] with the transaction ID and a screenshot. The support team will verify quickly and add the funds to your account.
The minimum withdrawal amount is ৳800. After submitting a withdrawal request, the money generally reaches your mobile banking or bank account within 15 minutes to 2 hours. Withdrawals via bKash and Nagad are usually the fastest. Bank transfers may take slightly longer.
Have more questions? We are ready to help
If you did not find the answer to your question on this page, do not worry. The 90iji support team is by your side 7 days a week, 24 hours a day — in Bengali and in English.
Contact us via Live Chat — 24/7